Terms and Conditions / Refund Policy

Terms & Conditions – Mourad Artworks

Welcome to Mourad Artworks. By using our website and services, you agree to the following key terms:

🛒 Orders & Payments
Full payment is required in advance via secure channels. Prices are listed in AED and include applicable taxes.

🚚 Shipping

  • Free shipping within the UAE

  • International shipping available with additional fees

  • Orders are prepared within 3 business days, tracking included

🎨 Custom Orders

  • Clients may submit their own designs

  • Mourad Artworks is not responsible for quality or color accuracy of user-submitted artwork

  • Custom orders are non-refundable unless defective

🔁 Returns & Refunds

  • Accepted only for defective products or errors caused by us

  • Refunds processed via original payment method

  • Return shipping costs are the customer's responsibility unless stated otherwise

© Intellectual Property
All site content and product designs are protected. Reproduction or misuse is prohibited.

⚠️ Liability
We are not liable for third-party installation issues or force majeure circumstances.

⚖️ Dispute Resolution
All legal matters are governed by UAE law. Disputes are settled via arbitration in the UAE.

👤 Account Use
Accounts may be suspended or terminated for fraud, misuse, or policy violations.

📢 Content Policy
Users may not upload offensive, harmful, or copyrighted content. We reserve the right to remove inappropriate material.

📝 Policy Changes
Terms may be updated at any time. Continued use means acceptance of the latest version.